Dimitri Pawelski || Staff
Blake,
The whole game software is in alpha, that includes client but also server, especially since it's an online multiplayer game.
When you rent a server you do not pay for the software but forthe hosting environment (the physical machine hosting your server).
The software does have bugs as it's in alpha. Our hosting environment is not having any issue.
Again we would compensate if there was anything wrong with the hosting environment such as hardware failure, network outage etc.
If you need any further assistance, don't hesitate to get back with us at any time.
------------
Dimitri @ Fragnet
Fragnet Networks AB - Game Hosting Solutions
Web:
http://www.fragnet.netHow would you rate this reply? Poor Excellent
2014/09/27 15:34 Blake Shift || Client
Thanks,
I know i buy the game that are in alpha.
But here we talking server and not game.
I buy the game 24 euro that are in alpha thats okey
But here we talking server that we pay 60euro/mounth (abused price for alpha shit)
What you dosnt want to understand is, If fragnet having problems with his clients for reason that BIS cant make hotfix and fragnet must to be explain this on his clients and make problems with fragnet clients then stop hosting servers for BIS or stop partner with this noobs.
Fragnet must be understand that this is not the clients problems and that is a problem with BIS and we dont must to pay the errors from bis.
We want a service we payed for him, we need a working server.
I have a friend that have take a server on fragnet the last days and his server working good.
My server dosnt work. (With persistence enabled or disabled we cant connect on us server)
All wat you said on your answered is true but here we ralking server and not game.
And sorry but the problems that fragnet have with BIS is not clients problems and we dont must to unduring that for 60euro/mounth.
Sorry for you reader, its not your fault you just must to reply NO from the BOSS but he must to understand us, us that are his clients. and if he dont want to hold his clients that is his problems.
If this continue, i just stop to praise standalone servers. And this is -60/mounth for the BOSS. (In 1 year is more then 600Euro lost)
Hope monday maximum i having a working server with or not with persistence. But a working server that we can join to play for wat we payed.
Friendly
2014/09/26 21:54 Daniel Ohberg || Staff
Blake,
I understand your frustration, as we do share that.
We have provided feedback to BIS in regards to this problem, to ensure fastest possible solution in the end.
Buying the game have a clear statement that it is in Alpha, why you have in a way complied to that. If we would have had outages in our hosting platform, I would have not hesitated to compensate you.
If we would start compensating for Alpha release issues, then we would be forced to raise the pricing for the servers in the end. Instead we focus on working close with BIS to ensure minimal disturbance or issues caused by bugs.
Should you need any further assistance, simply get back to us!
Regards,
Daniel Ohberg
CEO & Founder
Fragnet Networks AB
How would you rate this reply? Poor Excellent
2014/09/26 21:42 John Karamperis || Staff
Blake,
We totally understand you, but you lack the point of the Game server provider and the game developers .
WE as Fragnet host DayZ Standalone. If the server crashes due to not enough RAM/CPU on the system, or due to a networking issue, it is totally our fault and we will be more than happy to refund to you the lost days of service.
Although if the server crashes due to memory leaks or other bugs on the software , (as stayed on Bohemia's website , DayZ is on ALPHA / BETA stage) it is not our concern as the only thing that we can do, and always do, is forward logs to Bohemia in order to release a fix.
WE are not responsible for crashes cause by the software, why we can't add extra days to your service (All DayZ servers that are currently online are crashing, not only yours, which means that this is a global issue).
Kind Regards,
___________________________________
John @ Fragnet
Fragnet Networks AB - Game Hosting Solutions
Web:
http://www.fragnet.netHow would you rate this reply? Poor Excellent
2014/09/26 21:20 Blake Shift || Client
Sorry its no my probleme, but BIS and Fragnet problems
We payed for a server we need that he work. If you have problems with BIS then resolve him with BIS.
We payed for a mounth non stop service and for he work. Now this is not my fault and if it is BIS fault, Fragnet must be resolve this with BIS.
We are clients and bohemia your partners and not us.
If it continue you lost a client (60Euro/Mounth) and you can say thanks bohemia or fragnet that dont will refund the losting days. Sorry but this is not my business and please understrand this.
Friendly.
2014/09/26 20:00 John Karamperis || Staff
Blake,
DayZ is in an Alpha state, why you should always expect issues and crashes.
We are a hosting provider for the game, and as a hosting provider we can't compensate for beta/alpha software issues unless its an issue from our side (networking / hardware).
Kind Regards,
___________________________________
John @ Fragnet
Fragnet Networks AB - Game Hosting Solutions
Web:
http://www.fragnet.netHow would you rate this reply? Poor Excellent
2014/09/26 18:41 Blake Shift || Client
Yes but i lost days on my mounth that we pay with the community of us server.
You can understand that we need the service we payed.
Sorry but we need a server that stay online with persistence or not, please understand us.
(Refunding days can be temporary solution.)
Friendly
2014/09/26 18:24 John Karamperis || Staff
Hello Blake,
Servers crashes are also something common with all DayZ servers ( Some servers crash, or other just freeze, where players stay connected until server is restarted).
As mentioned, developers are already aware of those issues as we have forwarded to them any logs/crash dumps , and are working on a fix.
Kind Regards,
___________________________________
John @ Fragnet
Fragnet Networks AB - Game Hosting Solutions
Web:
http://www.fragnet.netHow would you rate this reply? Poor Excellent
2014/09/26 17:56 Blake Shift || Client
And why my server is crash with persistence diabled ?
See my screenhots.
Attachments:
1.png
2014-09-26_00002.jpg
2014-09-26_00001.jpg
2014/09/26 16:17 John Karamperis || Staff
Hello Blake,
The developers have acknowledged the bug and are working on a hotfix for this. We would be more than happy to solve this, but developers are the only ones that can fix this.
This is a common bug with all servers that have persistence on .
Kind Regards,
___________________________________
John @ Fragnet
Fragnet Networks AB - Game Hosting Solutions
Web:
http://www.fragnet.netHow would you rate this reply? Poor Excellent
2014/09/26 16:10 Blake Shift || Client
Having news ? My server dont stop crash, and cant use mu server.
Please a solution to can play on us server that we pay 60euro/mounth. Need a working service for this price.
Thanks and friendly.
2014/09/25 17:06 John Karamperis || Staff
Blake,
This is up to the developers, if we get any ETA on the update/fix then we will let you know.
Kind Regards,
___________________________________
John @ Fragnet
Fragnet Networks AB - Game Hosting Solutions
Web:
http://www.fragnet.netHow would you rate this reply? Poor Excellent
2014/09/25 16:53 Blake Shift || Client
Yes but now how long we must waiting for a new update now ?
(Hope is not repported like the other updates for noob work)
2014/09/25 16:44 John Karamperis || Staff
Blake,
Most if not all servers crash even when persistence is off. Next update should be more stable.
Kind Regards,
___________________________________
John @ Fragnet
Fragnet Networks AB - Game Hosting Solutions
Web:
http://www.fragnet.netHow would you rate this reply? Poor Excellent
2014/09/25 16:36 Blake Shift || Client
New information : My server is with Persistence (Disabled) and he is crash.
I think that the persistence is not the problem.
Friendly.
F. Proteck
2014/09/25 16:28 Blake Shift || Client
Thanks and i hope BIS work and go fast to resolve this. (Hope we dont must wait a week for a new patch or other.)
2014/09/25 15:18 Christian Kuhr || Staff
Hello Blake,
Thank you for the reports, we have forwarded this information to Bohemia Interactive and are now awaiting their response.
Should you need further assistance, please don't hesitate to contact us again.
Kind Regards,
------------
Christian @ Fragnet
Fragnet Networks AB - Game Hosting Solutions
Web:
http://www.fragnet.netHow would you rate this reply? Poor Excellent
2014/09/25 15:03 Blake Shift || Client
Yes i have delete my storage file, this delete all the loot on the map an créate a new loot map. but after every restart the stuff is multiplied. 1 Restart = Loot x2 + 1 restart = loot x 4 ....
You can try yourslef with start a server and stay where you find loot and restart an try to take the item, you see the item is x2
2014/09/25 14:59 Blake Shift || Client
Yes you can try yourslef with start a server and stay where you find loot and restart an try to take the item, you see the item is x2
2014/09/25 08:56 Dimitri Pawelski || Staff
Blake,
Do you confirm this is still happening AFTER deleting the storage binaries (using the button on your game panel) ?
If you need any further assistance, don't hesitate to get back with us at any time.
------------
Dimitri @ Fragnet
Fragnet Networks AB - Game Hosting Solutions
Web:
http://www.fragnet.netHow would you rate this reply? Poor Excellent
2014/09/24 20:42 Jonathan Codas || Staff
Blake,
Thanks for your continuous reports, we will forward this information as well as the screenshots you have provided us to Bohemia so that they can review them.
We will update you with the outcome of this as soon as possible.
___________________________________
Jonathan @ Fragnet
Fragnet Networks AB - Game Hosting Solutions
Web:
http://www.fragnet.net
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